What is your Jewellery made from and is it Non-Allergenic?
All of our products are made from top quality non-allergenic metal alloys and are plated in a 9ct Gold and a Rhodium finish, using state-of-the-art technology, guaranteeing a high-quality finish.
Our products are designed to be as safe as possible for sensitive skins. However, each person’s skin reacts differently, not only to the metals but to the combinations of the metals alongside other chemicals such as deodorants, shampoo’s, perfumes, body lotions, hair sprays and lubricates. Thus, Drizzle cannot be held liable if any reactions occur.
My Jewellery doesn't fit, can you please re-size it for me?
Most of our designs are adjustable and one size fits most. However the world is filled with many beautiful shapes and size, so if your piece doesn't honour your figure, send us an email at firstname.lastname@example.org so that we can arrange to have your adjustments made. Please refer to our Return Policy for further information.
How will I know that you have received my order?
You will receive an order confirmation email with your tracking code after completing you order. If you didn't receive an email from us, please check your spam folder and add our details to you mailing list to prevent this happening with your future orders or feel free to contact us to confirm we received your order.
Can I cancel my order?
After placing your order, we are unable to cancel or amend items in your order. Please make sure all items and details are correct prior to checking out. If any delivery details are incorrect please notify us asap so we can make the necessary changes prior to dispatching your order. If your order has already been dispatched we, unfortunately, will not cover the additional return shipping costs to get the product back to us and then to the correct address.
Why was my order cancelled?
On the very rare occasion that your order is cancelled due to an item suddenly being out of stock, we will notify you within 24-48 hrs and credit your order in full. If only part of your order was cancelled we will deliver the items still available and credit the item that is out of stock.
Can I add more products to my order?
After placing your order you will not be able to add additional items to this same order, simply place another order and contact us to see if we have dispatched your previous order. If your order has not yet been dispatched we will send both orders out in the same delivery and credit you for one of the delivery fees charged at the checkout.
Can I track My Order?
Definitely! Clicking on the umbrella below will take you to our courier companies tracking page, type in thetrackinglabel number you received from us via email, and you'll be able to see exactly where your order is.
Unfortunately, at the moment we do not offer gift cards on the online store, in the meantime you can buy items as gifts by marking them as gifts in the checkout comment box and we can deliver it straight to that special someone or send it to you to give to them personally in a beautiful gift box.
Gift Cards will be available soon.
What Payment Methods do you accept?
How much will it cost me to have my piece delivered?
Main City Centers: R65.00
Regional Areas: R100.00
Please note these are average guideline shipping fees and these fees may vary dependent on location, order quantities, discounts, courier companies used for delivering and other order variables.
How long will it take for my order to arrive?
In stock products
24 - 72 hours
We try our best to deliver it to you as fast as possible, but please understand that sometimes there may be a delay due to higher order volumes, especially on our top selling designs, but we promise there will be a knock at your door soon!
If an order is placed on a Friday after 12pm, dispatch of these products will be released on Monday. Proof of payment must be received, in order for us to dispatch deliveries.
Deliveries are not made over weekends or Public Holidays.
Out of stock products
Depending on when we started re-manufacturing these designs, It can take anywhere between 4 - 6 weeks from date of manufacturing.
We know this may seem like a long wait, however, we pride ourselves on delivering high-quality products and will offer you nothing less than perfection. Our designs are all handmade with precision and care to produce a high-end exclusive finish just for you.
If you want to know when our out of stock products will be available.
Anything for you, Unfortunately, we currently do not ship internationally on our site as of yet, However, you are more than welcome to email us at email@example.com with your order request and where you are from so we can then send you an appropriate shipping quote.
Can I design my own Piece?
We offer all you creative little bees the opportunity to design your own pieces.
Due to the exclusive and delicate nature in designing custom pieces, a design fee will be charged over and above the cost of the finished product.
Custom designs may not be cancelled, credited, replaced or exchanged.
Custom designs may take up to 21 working days or more to design and manufacture.
Can I have my Jewellery re-plated?
We understand that all things mature with age.
However they can age with grace, therefore, if you’re Drizzle has worn due to excessive wear, send it into us to be re-plated.
This service will be provided at your own cost.
Do you work with Designers, Retailers and Bloggers?
Without a doubt!
Regardless of where you’re based, if our products compliment your brand, or you would love to write about us. Please email us at firstname.lastname@example.org